Contact Information

Last updated: 15 September 2026

Lilley & Bottlebrush welcomes questions about products, orders, delivery, returns, privacy and website use.

Customer Support

Email: support@lilleyandbottlebrush.com.au
Telephone: +61 (07) 5550 1842

Returns and Refunds

Email: returns@lilleyandbottlebrush.com.au
Telephone: +61 (07) 5550 1842

Privacy Enquiries

Email: privacy@lilleyandbottlebrush.com.au
Telephone: +61 (07) 5550 1842

Postal Address

Lilley & Bottlebrush
52 Lilley Terrace
Chuwar QLD 4306
Australia

Support Hours

Monday to Friday, 9:00 am–5:00 pm, Australian Eastern time, excluding national and Queensland public holidays.

We aim to acknowledge ordinary enquiries within two business days. Complex, legal or privacy-related matters may require additional time.

Order Enquiries

Include your name, order number and a concise explanation of the issue. Do not send passwords, complete payment-card numbers or unnecessary sensitive personal information by email.

Complaints

Complaints may be sent to support@lilleyandbottlebrush.com.au. We will investigate the matter fairly and attempt to provide an appropriate resolution.

If a consumer dispute cannot be resolved directly, Queensland customers may contact the Queensland Office of Fair Trading. Consumers may also have access to other state, territory or federal consumer-protection bodies.