Politique de remboursement

Refund and Return Policy

Last updated: 15 September 2026

This Refund and Return Policy applies to purchases from Lilley & Bottlebrush. Our address is 52 Lilley Terrace, Chuwar QLD 4306, Australia. Contact returns@lilleyandbottlebrush.com.au or telephone +61 (07) 5550 1842 for return assistance.

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies a consumer guarantee, statutory right or remedy that cannot lawfully be excluded.

Goods must be of acceptable quality, safe, durable, free from defects, fit for any disclosed purpose, match their description and correspond with any applicable sample or demonstration model.

Consumer guarantees do not have a fixed expiry date. The period during which they apply depends on factors such as the nature, price, quality, representations and reasonably expected durability of the product.

Major Problems

A product may have a major problem if it is unsafe, substantially different from its description or sample, unfit for its normal or disclosed purpose and cannot easily be fixed within a reasonable time, or has a problem that would have prevented a reasonable consumer from buying it if known beforehand.

For a major problem, you may generally choose between:

a refund of the price paid; or
a replacement of the same type and similar value, where reasonably available.

You may alternatively keep the product and seek compensation for its reduction in value. You may also be entitled to compensation for reasonably foreseeable loss or damage caused by the failure.

Minor Problems

For a minor problem, we may choose to provide a free repair within a reasonable time. If we cannot or do not repair the product within a reasonable time, you may be entitled to a replacement, refund or reimbursement of reasonable repair costs, depending on the circumstances and applicable law.

Returning Faulty Products

You are generally responsible for returning goods that can reasonably be posted or transported. If the product is confirmed to have a problem covered by the Australian Consumer Law, we will reimburse reasonable return costs.

For goods that are large, heavy, installed or otherwise difficult to return, we will arrange collection or pay reasonable transportation costs where required by law.

You do not need to return a faulty product in its original packaging to exercise rights under the Australian Consumer Law. We may request reasonable proof of purchase, such as an order confirmation, receipt or payment record.

Change-of-Mind Returns

Australian Consumer Law does not generally require a refund where you simply change your mind, order the wrong size or colour, find the item elsewhere for a lower price or no longer need the product.

In addition to your statutory rights, Lilley & Bottlebrush offers a voluntary 30-day change-of-mind return period beginning on the delivery date.

To qualify for a voluntary return, the product must be unused, unworn, unwashed, undamaged and returned with its original tags and packaging where reasonably possible. You are responsible for change-of-mind return shipping costs.

Items Excluded From Voluntary Returns

Unless faulty or otherwise covered by a mandatory legal right, voluntary change-of-mind returns may not be accepted for:

personalised or custom-made goods;
gift cards;
perishable products;
earrings or pierced jewellery;
underwear, swimwear or hygiene-sensitive goods where the protective seal has been removed; and
products marked as final sale before purchase.

Sale Items

Sale and clearance goods have the same Australian Consumer Law guarantees as full-price goods. A final-sale designation applies only to voluntary change-of-mind returns and does not remove rights relating to faulty, unsafe or misdescribed goods.

Incorrect or Damaged Orders

If an item arrives damaged or you receive an incorrect product, contact returns@lilleyandbottlebrush.com.au as soon as reasonably possible. Include your order number, a description of the problem and photographs where appropriate.

Refunds

Approved refunds will normally be issued to the original payment method. We will not require you to accept store credit where the Australian Consumer Law entitles you to a monetary refund.

Original standard delivery charges and reasonable return expenses will be refunded where required by law. Refund processing times may vary according to the bank or payment provider.