Politique de confidentialité

Privacy Policy

Last updated: 15 September 2026

Lilley & Bottlebrush respects your privacy. Where applicable, we handle personal information in accordance with the Privacy Act 1988, the Australian Privacy Principles and other applicable Australian privacy laws.

Who We Are

Lilley & Bottlebrush operates from 52 Lilley Terrace, Chuwar QLD 4306, Australia.

Privacy email: privacy@lilleyandbottlebrush.com.au
Telephone: +61 (07) 5550 1842

Personal Information We Collect

Depending on your interaction with the store, we may collect:

your name, billing address, delivery address, email address and telephone number;
order, payment, delivery, refund and return information;
account details and preferences;
communications with customer support;
IP address, browser, device and website-usage information;
cookie and advertising identifiers;
marketing preferences; and
fraud-prevention and security information.

Complete payment-card information may be collected and processed directly by payment providers rather than stored by Lilley & Bottlebrush.

How We Collect Information

We may collect personal information directly from you, automatically through the website and from service providers involved in payments, delivery, analytics, advertising, fraud prevention and store operation.

Why We Use Personal Information

We may use personal information to:

process payments and fulfil orders;
arrange delivery and provide tracking;
manage accounts, returns, refunds and exchanges;
respond to questions and complaints;
prevent fraud and protect store security;
maintain business, tax and transaction records;
improve products, services and website performance;
send marketing communications where legally permitted; and
comply with legal and regulatory obligations.

Marketing Communications

Commercial electronic messages will be sent only where permitted by the Spam Act 2003 and other applicable law. Messages will identify the sender and provide a functional unsubscribe facility.

You may unsubscribe through the link in a message or by contacting privacy@lilleyandbottlebrush.com.au. We may still send transactional communications relating to orders, security or customer service.

Cookies

We may use cookies and similar technologies for essential website functions, preferences, analytics, fraud prevention and advertising. Available cookie choices can be managed through our consent controls or your browser settings.

Disclosure of Personal Information

We may disclose necessary personal information to Shopify, payment processors, fulfilment partners, delivery providers, hosting and technology suppliers, analytics or advertising providers, professional advisers and government authorities where legally required.

We do not sell personal information in the ordinary meaning of selling a customer list for money.

Overseas Disclosure

Some service providers may process personal information outside Australia. Where the Australian Privacy Principles apply, we will take reasonable steps required by law regarding overseas recipients. Countries involved may depend on the providers selected for hosting, payments, analytics and fulfilment.

Security

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet-based system can be guaranteed completely secure.

Retention and Destruction

We retain personal information only while reasonably necessary for the relevant business or legal purpose. When information is no longer required, we will take reasonable steps to destroy it or permanently de-identify it, unless retention is required by law.

Access and Correction

You may request access to personal information we hold about you or ask us to correct inaccurate, incomplete or outdated information. Contact privacy@lilleyandbottlebrush.com.au. We may verify your identity before responding.

If access or correction is refused, we will provide reasons where required by law and explain available complaint procedures.

Privacy Complaints

Send privacy complaints to privacy@lilleyandbottlebrush.com.au with sufficient information for us to investigate. We aim to acknowledge the complaint promptly and provide a substantive response within 30 days where reasonably practicable.

If you are dissatisfied with our response and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner through oaic.gov.au.

Eligible Data Breaches

Where the Notifiable Data Breaches scheme applies, we will assess suspected eligible data breaches and notify affected individuals and the Office of the Australian Information Commissioner when legally required.

Children

Our store is not specifically directed at children. If you believe a child has submitted personal information without appropriate authorisation, contact us.