Politique d’expédition

Shipping Policy

Last updated: 15 September 2026

This Shipping Policy explains how Lilley & Bottlebrush processes and delivers orders. Contact support@lilleyandbottlebrush.com.au or telephone +61 (07) 5550 1842 for assistance.

Processing Time

Orders are normally processed within 1–3 business days. Business days are Monday to Friday and exclude Australian national and Queensland public holidays.

Processing time is separate from delivery time. Personalised, pre-order and made-to-order products may require additional processing, which will be disclosed on the product page or before checkout.

Delivery Destinations

Available delivery destinations and services are displayed during checkout. We may be unable to deliver to certain remote locations, restricted addresses or parcel-forwarding facilities.

Shipping Charges

Shipping charges are displayed in Australian dollars before payment. Applicable GST and unavoidable charges will be included or clearly disclosed as required by law.

Delivery Estimates

Estimated delivery periods are shown during checkout or in the order confirmation. Unless expressly stated otherwise, delivery dates are estimates rather than guaranteed dates.

We will take reasonable steps to deliver within the stated period. If no period is stated, delivery will occur within a reasonable time, considering the product, destination, availability and circumstances.

Address Accuracy

You must provide a complete and accurate delivery address. Contact us promptly if a correction is needed. Address changes cannot be guaranteed after processing or dispatch begins.

Reasonable redelivery costs may apply if an order is returned because of an incorrect or incomplete address supplied by the customer, except where the problem resulted from our error.

Tracking

Where tracking is available, details will be sent to the email address used for the order. Carrier tracking may take time to update after dispatch.

Risk of Loss

Risk generally remains with Lilley & Bottlebrush until the goods are delivered to the address or recipient authorised by the customer, subject to applicable law.

Authority to Leave

If you authorise a carrier to leave a parcel unattended, delivery may be completed at the nominated location. This does not exclude responsibility that cannot lawfully be excluded, including responsibility for failure to follow agreed delivery instructions.

Delivery Delays

Weather, natural disasters, carrier disruption, industrial action and other events outside reasonable control may cause delays. We will provide available information and reasonable assistance.

If a substantial delay occurs or we cannot supply the order, you may be entitled to cancel and receive a refund under the Australian Consumer Law or the terms of the contract.

Lost or Damaged Parcels

Report suspected loss or damage to support@lilleyandbottlebrush.com.au as soon as reasonably possible. Include your order number, tracking information and photographs where appropriate.

Prompt reporting assists our carrier investigation but does not remove or shorten statutory rights.

International Orders

Where international shipping is offered, customs duties, import taxes and local processing fees may apply. Responsibility for charges not collected at checkout will be disclosed before purchase where reasonably ascertainable.